Return/Exchange/Cancel Terms
At MyTaste.store, we aim to ensure your products arrive in excellent condition. This policy applies to coffee bags and cups sold through our store and does not limit your statutory consumer rights.
Returns and Exchanges
You may request a return or exchange of eligible products within seven (7) days of receiving them, subject to the following conditions:
- Coffee bags must be unopened and unused, with their original seals intact, and stored according to the instructions on the packaging.
- Cups must be unused, unwashed, free from cracks or scratches, and returned in their original packaging with all accessories.
- Products must be packed securely to protect them during return shipping.
Opened or used coffee cannot be returned or exchanged simply because you have changed your mind or the flavour does not suit your personal preferences. This does not affect your right to report a defect or quality issue.
Exchanges are subject to availability. Any price difference will be settled before the replacement is dispatched.
Return and Exchange Costs
For returns or exchanges due to a change of mind or an unsuitable product selection, the customer pays return shipping costs and, for exchanges, delivery of the replacement, as detailed below.
- Trismoka Fast — Jeddah Only
- Return collection: SAR 23 including VAT per collection visit, scheduled with us in advance.
- For exchanges, replacement delivery costs an additional SAR 23 including VAT.
- Total return collection and replacement delivery charges: SAR 46 including VAT.
- Aramex and SMSA
- Return shipping: SAR 26.45 including VAT for shipments up to 10 kg.
- Additional weight: SAR 2 per additional kilogram.
- After coordinating with us, the customer must drop the return parcel at the nearest branch of the selected carrier. Home collection is unavailable for returns.
- For exchanges, replacement delivery is charged separately according to the selected carrier’s delivery charges disclosed at checkout.
Faulty, Damaged or Incorrect Products
If your product arrives broken or damaged, your coffee bag arrives open or with a damaged seal, or you receive an incorrect product, please contact us as soon as possible with your order number and photographs showing the issue, where possible.
We arrange a replacement or refund according to the circumstances and your statutory rights. We cover return shipping, return collection and replacement delivery charges where the issue results from a product defect, damage on arrival or an error by our store.
The unopened and unused conditions do not apply where a defect could only reasonably be discovered after opening or normal use.
Return and exchange charges, or the method used to calculate them, are disclosed before purchase. No previously undisclosed charges will be deducted.
Order Cancellation
You may request cancellation before your order is dispatched without cancellation fees and receive a full refund.
If the order has already been dispatched, we will coordinate its return with you under the return conditions and charges set outin this policy, without limiting your statutory rights.
We will notify you of any expected delay that materially affects delivery. You may cancel and recover the amounts paid and any costs recoverable by law where the delay meets the conditions in Article 14 of the Electronic Commerce Law, unless caused by force majeure.
Refunds
We initiate refunds within five (5) working days of receiving and inspecting the returned product, or confirming cancellation before dispatch.
Refunds are made to the original payment method wherever possible. The time taken for the funds to appear in your account may vary depending on your bank or payment provider.
Only previously disclosed charges permitted by law will be deducted, and their amounts will be explained before the refund is completed.
How to Submit a Return or Exchange Request
Please contact us before sending products back. Include your order number, the product name and the reason for your return or exchange. We will provide the return address and instructions.
- Email: [email protected]
- WhatsApp: +966555187332