Complaints and Suggestions

Complaints and Suggestions

At MyTaste.store, we welcome your feedback and suggestions. We aim to handle complaints fairly and clearly and use your feedback to improve your experience.

• Contact Us

Please send complaints and suggestions through:

• Email: [email protected]
• WhatsApp: +966555187332‎

Information to Include

To help us review your complaint, please provide:

• Your name and preferred contact method.
• Your order number, if the complaint concerns an order.
• A description of the problem and the resolution you are seeking.
• Photographs where relevant, such as damaged coffee packaging, broken cups or an incorrect product.

Please do not send passwords, verification codes or full bank card details.

How We Handle Complaints

We acknowledge your complaint and provide an initial response within two working days of receiving it through the contact channels above.

We review the details and contact you if further information is needed. We aim to resolve complaints within five working days of receiving the necessary information.

If additional time is needed, such as for enquiries with a delivery company or payment provider, we will explain the reason, provide an expected response date and keep you informed.

These service timeframes do not extend any statutory deadlines or limit your rights.

Follow-up and Escalation

You can follow up by replying to the same conversation and including your order number, where applicable.

If you are dissatisfied with the outcome, you may request a further review and explain your concerns. This does not affect your right to report the matter to the Ministry of Commerce or another competent authority at any time.

Suggestions and Privacy

We review suggestions to help improve our products, services and shopping experience. Receiving a suggestion does not constitute a commitment to implement it.

Information you provide is used to review and follow up on your complaint or suggestion, in accordance with our Privacy Policy and applicable laws.

Returns, exchanges and refunds are handled under the Returns and Exchanges policy published in our store, without limiting your statutory consumer rights.